Innovation Inc: How Walmart and Securus Technologies are using technology to overhaul their reputations

Courtesy of Walmart Business Insider We often highlight stories of digital overhauls that enable faster business growth , deeper operational cost cuts , and more seamless interactions with customers . But there’s another component to transformations, too: reputation. Walmart, for example, is investing heavily in technology, both as part of its epic battle with Amazon for retail dominance and from a desire to be viewed as a software behemoth . The company works with a slew of outside vendors , but is developing many of applications in-house, as well — like its recent express delivery option . The overhaul is so robust that some Wall Street analysts believe Walmart’s stock should be treated more like that of a tech company. In the case of Aventiv Technologies — the parent-firm of prison communications company Securus Technologies that’s backed by billionaire Tom Gores — new CEO Dave Abel is relying on a digital overhaul to rebuild a tattered public image . Securus has faced heavy criticism over the past few years for the costs it charges prison inmates to use the services, which lawsuits allege is sometimes as high as $15.99 for a 15-minute call. But Abel is promising sweeping changes […]

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