City of Pasadena Announces New Fire Department False Alarm Billing Company

The Pasadena Fire Department will be will be utilizing CryWolf to track and bill false alarms. – Courtesy photo / StateFarm

Last year, the Pasadena Fire Department responded to approximately 2,400 incidents relating to false alarms, unintentional alarm system activation, unintentional heat and smoke detector activations, system malfunctions and other types of false alarms. An estimated 1,300 (54 percent) of those incidents were considered second and subsequent false alarms at the same location. Effectively processing false alarm fees helps to reduce responses to false alarms and allow fire department resources to respond to actual emergencies.

The Pasadena Fire Department is working with Public Safety Corporation to manage the billing process of false alarm fees throughout the City of Pasadena. Public Safety Corporation will be utilizing CryWolf, their alarm monitoring service and software, to track and bill false alarms. Public Safety Corporation will administer all false fire alarm notifications, billing and collections for the city. The program will help to encourage fire alarm users and alarm companies to maintain the proper working order of alarm systems. The new software service will improve the reliability of fire alarms, and the readiness of public safety resources to better serve the community.

Public Safety Corporation will begin working with the Pasadena Fire Department on June 19, 2017. Alarm companies can register their clients online with Pasadena’s False Alarm Reduction Program at www.crywolfservices.com/pasadenacafire or at its customer service phone number: (855) 809-2057. Customer support is available from 9 a.m. – 5 p.m., Monday through Friday for questions regarding false alarm fees. A link to CryWolf’s program and the registration website is also available through the city’s website at http://ww5.cityofpasadena.net/fire/ under “False Alarm Reduction Program.” The website will also contain helpful tips on how to reduce many preventable false alarms.

If you have any questions or need further information please contact Public Safety Corporation at (855) 809-2057 or the Pasadena Fire Department Prevention Bureau at (626) 744-4668.

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